Close the game, open it again while holding shift or alt to bring up the Resolution selection menu. Select the resolution that best fits your screen to fix the issue.
If you have Citrix installed on your computer, please disable it, or uninstall it. Unity-based games are blocked by Citrix, causes an access violation and leads to a crash.
Try going out the room, then go back in to hit the gong. If it doesn’t work, try rebooting the game to do it again.
There is a very slim chance that the sequence did not initialize properly, so rebooting the instance should help fix the issue.
Reload the region and come back, the shard should appear at the start of their lair.
There are two workarounds:
-If you are playing in multiplayer, try disconnecting the additional players just before slaying the boss. The additional players are what are causing the bug to occur.
-You can go to the top of the Right Region (Region 3) from the Sanctuary, then head to to very top of the shortcut. There is a puzzle section whose reward disables the wind effect on your character.